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| - Having a hard time with cat groomers... I brought my cat into Hot Dogs and Cool Cats. First of all, the place is quite cluttered, and I was surprised that the counter was littered with the personal information cards of at least 10 clients. Secondly, I had been told that they do dogs in the morning and early afternoon, with cats in the mid-afternoon until close, giving me the impression that it would be a more comfortable environment for cats. Not true- dogs were being groomed before and after my cat's appointment, and several dogs were in kennels in the main grooming area. They did pay close attention to what my preferences are. However, thirdly, they nicked my cat's nipple while clipping her, and also left several bald patches on her sides. I can absolutely understand that animals can get scared and be unpredictable, and that nicks and slip-ups can happen. I would not be upset had they owned up to it. I didn't notice my cat's bloody nipple until I got home. No wonder I got some nervous, funny looks when I picked her up. It must have hurt- they HAD to have known.
Be honest, people. Your clients will be apt to forgive little mistakes if they feel you are truthful. Today, it's a nick. Tomorrow, would you not inform a client that you felt something that might be a tumor, for fear you might upset them?
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