The first time I went, the husband and I took my mom when she was in town and I didn't get a great over all impression. In fact, I was slightly disappointed. Our server took FOREVER between courses. There is a difference in taking time to let us enjoy our experience since fondue IS an experience, not just a regular dinner but this was over the top. Also... my silverware was dirty and I had to send it back and request a new set. Ick.
We decided to try it again being that the last time we went it was rather late on a Sunday night.
Our second experience was better but they still took a long time to switch out fondue pots and get us started on our next course.
The food, once you finally get it, has always been tasty. I order the beef and shrimp combo. The chocolate fondue desserts are very good and they offer a decent selection of fruits and such for it. I must say my best fondue experience was in California though... that place even topped The Melting Pot, which I love.
I would say this place is a good alternative to the pricey Melting Pot, good for a date or a group of friends, not so great for a special dinner or anything. They have a nice bar and everything is a fair price.