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| - If I could give them a ZERO I would. The service I received was, and has always been, HORRIBLE! I make the mistake of ordering from there once every six to nine months hoping it will be different. Just like when I think it would be a good idea once in a while to order a Big Mac and fries only to remember how disgusting it is. They constantly forget things. The service is inconsistent and the servers are rude. They have a bunch of clueless, unprofessional high school kids running the front taking orders. EVERY SINGLE take out order I have had they have screwed up. This most recent incident, I called in a take out order and they said it would take 45 minutes. Two small salads, a small cheese pizza, two chicken Parms and 2 canollis. I showed up there 35 minutes later thinking, "How could it really take 45 minutes?" I showed up to pay and they looked at me like I was speaking a foreign language. They accused me of ordering from the wrong location so I showed them the number I have programmed in my phone and they agreed it was them. They said, "Oh we forgot to put your order in. The girls at the front started arguing and blaming each other." I was irritated and told them that on my last order they forgot to give me the pizza I ordered. The manager came up and said, "I remember that we forgot your cheese pizza last time (because he called me and told me the night he forgot it), so we will comp you the pizza this time." I was like, "That's it? And now I have to sit here and wait another 45 minutes?" The girl at the front said, "It will be more like 30 minutes". So to make this right, for screwing up my dinner and inconveniencing me, he was going to not charge me for a pizza he already owed me. Their food sucks as well. It really does. It isn't even good Italian food. The only reason I go to Nick's is because it is close. But the service, the food, the sneaky behavior....l will NEVER go back there. I am going to tell everyone I know to stay as far away from that crappy place as possible. There are much better choices for Italian in the valley. I am still in shock over what happened tonight. I have never seen such a greedy disregard for the customer's satisfaction in my life. If you want really good Italian Food go to Uncle Sal's on Hayden and Osborn.
Here is another story, if the above story isn't convincing enough, I took a friend of mine there to celebrate a promotion she got. It was hectic and all of the tables were dirty so we said we would take the first available. All of their tables are tiny and uncomfortable. When they finally sat us, we waited 40 minutes to get our drink order. People were leaving from the poor service and we were sitting next to the hostess station. The owner, was swearing his head off at the hostess and 2 of the servers dropping the F Bomb repeatedly. It was a horrible experience and that was the last time I swore I would never dine in there again. Now they will not get my take out business either.
To summarize:
1. Crappy food
2. Crappy service
3. Crappy atmosphere
4. Rude staff
5. Foul mouthed owner
6. Ridiculous take out service and cashiers who can't take orders properly.
7. Marinara sauce is bland
9. Tiny tables which are all pushed up against each other like a school
cafeteria.
10. Consistently disappointing
RUN FAR AWAY! Go to Uncle Sal's.
We ended up going to Uncle Sal's after this fiasco and it was incredible! I was so grateful for the awesome service and amazing food at Uncle Sal's I tipped the server $100 on a $50 bill because, and I told our server this, the service was the only thing better than the food. True story.
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