The girls do great work, prices very reasonable (regular mani-pedi during the week is under $40), have great upgrades like the hot wax treatment for pedicures, gel nails; also do upper lip waxing. I can't disagree it needs a facelift but I've gotten my nails done at Ballantyne Village and The Ballantyne Resort, and hands down, Diva does a far better job. It can slammed over the weekends but they have a second location on South Blvd near Nordstrom Rack called Milan that has TV's, more chairs and is very cool looking. Highly recommend! Make an appt or try to go first thing on the weekends so you don't have to wait.