I have been going here for years now. I have always felt the customer service was terrible. The appearance of the staff is worse and the place really "feels" like a dollar store. Never the less, the prices have been reasonable and I like the idea of suppporting the local business... well not any more! I thought I had turned a movie back in, but when I rented another, they asked me about it. Low and behold, I had left it at my girlfrineds house. Ok so I go to turn it in. 13 days late now. I expected a fee, but it was $19.50 (with a big grin on the clerks face - mind you this is the first time I have ever seen an employee smile there.) I asked what the cost would be to buy it - $29.00. Keep in mind I recieved no courtesy call to ask about the movie when it was obviously very late. True it is my fault, but the fee seems excessive in this economy where redbox sells them for $15 if you don't turn them in and video stores are dying by the score. What really did me in was the fact that the one guy was practically laughing and the manger or owner did not thank me, apologize, or show any sign of empathy whatsoever. Superstar scores an "F"