I'm honestly so ridiculously impressed with Pandora. I purchased a crown ring from them almost a year ago in Vegas on the strip, then about a month ago my finger got smashed in a door and my ring broke in half. Although I didn't have the receipt or any information I figured I would attempt to email them to see if they would replace it, and to my surprise they did! They emailed me a slip for packaging to send it back so they could replace it. They kept me updated throughout the process, then emailed me a tracking number for the new one. They replaced the broken one with a brand new ring. The broken ring I bought a year ago, for less then $60 and didn't have any info on it. THEY ARE AMAZING when it comes to customer service.