Well that's 2 1/2 hours of my life I'll never get back. And on top of that, we left without getting the ID for my mother that we went in for. There is no greeter, no place to sign in, or place to take a number. You are left to fend for yourself, with the only help coming from other people waiting in this smelly, grungy, understaffed place. I could kick myself for waiting so long before leaving, but I kept thinking this couldn't get worse. I was wrong. Can I give it less than one star?