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  • I'm very glad that I gave Zinburger a second chance... they have certainly redeemed themselves. On our first visit (with the 4-year-old, mind you), we were told the wait was 5-10 minutes... 25 minutes later, we were finally sat... with an incredibly annoyed child in tow. We didn't have the greatest service (slow, forgotten items, etc), and I was shocked by the high price tag of a child's meal. I really wish that they would put this on the menu... I definitely would have just shared my own burger with the kid, if I had realized! HOWEVER - the Creme Brulee shake was just incredible. The light dusting of salty goodness on top just sends it over the edge! Since the shake was so unbelievable, I decided to give Zinburger another chance last night. My sister and I were seated after a very short wait (appropriately estimated this time - improvement noted!), and our lovely waitress, Nikki, overheard me relaying my first experience to my sister. Much to our surprise, our waitress had the manager, Danielle, come over and chat with us about our previous experience... and she graciously comp'd our divine milkshake. Now, THIS is a way to change slightly irritated customers into raving fans. I loved that they took the time to acknowledge my concerns and went to extra lengths to make sure I was satisfied. I will definitely return - as soon as I need a "fix" of milkshakes and yummy burgers.
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