I tried to "do it myself" in fixing a toilet that was old enough to vote, purchase alcohol and run for president - and wound up flooding my bathroom, kitchen and parts of my dining room. I turned off the water to my house and called George Brazil in the morning. Jamie came a couple of hours after I called and outlined what the options were. He had everything he needed to get the job done - and did it within an hour. He was friendly and competent. Would definitely use this company again for future plumbing woes.