I am honestly surprised that Queen's has received so many positive reviews. I checked the address and business name twice before posting because I was certain that the place so many had reviewed so positively could not have been where my wife and I dined this evening.
We had high hopes when we saw the restaurant. It is charming with natural brick walls in a space that looked like it was once a courtyard between two buildings that was converted to a storefront many years ago. The walls are adorned with interesting artwork and the building is clean with ample space for seating and sidewalk seating perfect for people watching.
There is a sign on the front of the building stating that the restaurant no longer accepts Entertainment coupons, explaining that Entertainment wsa not authorized to publish the discount coupon. We were hoping to use our coupon, but decided to eat there anyway to be able to sample another restaurant along Main Street in Mesa.
Service was pretty lackluster, but the girl was very new and seemed to lack both the energy and intellectual curiousity to learn the details of her job. When my American Express didn't scan correctly (because they don't take Amex, which she didn't know) I asked her which cards they do accept and she simply told me "I don't know" while staring blankly at me without making an effort to find out. Food was prepared in an acceptable amount of time and was delivered to our table because the cashier forgot to take our name.
We ordered the garlic knots and a pepperoni pizza. The garlic knots were a bit overdone and the garlic flakes on top were burnt to a black crisp and had to be removed to avoid the overwhelming taste of burnt garlic. The appetizer wasn't completely inedible but it was certainly not enjoyable.
When the pizza arrived I was absolutely shocked by the amount of grease floating on top. We used a total of 23 napkins to soak up the most obvious of the grease on top of the pizza and, believe me, the napkins were fully drenched. There was a slightly below normal density of pepperoni topping on the pizza and, after tasting the pizza, discovered that the sub-par grade of cheese they use contributed greatly to the grease. The crust was pretty basic and not great, but not really bad - it was just overmatched by lots of cheap cheese and grease. I absolutely love pizza and am generally good for 3 or 4 large slices of pepperoni but there was no way that I could finish two slices of this pizza. Even after our blotting and draining of the oily slick that would have done BP proud, the pizza just wasn't edible. I found myself apologizing profusely to my wife and wishing that we would have gone back to the charming Itallian cafe across the street and enjoyed one of their culinary pizzas. It is interesting that one can find possibly the worst pizza in Mesa (Queen's) so close to some of the best pizza that I have tasted.
I certainly hope that everyone else continues to enjoy the food at this restaurant and that our experience was unique. I know that we will never pass through the doors of the Queens Pizzeria ever again.