When I first moved here, I received a coupon in the mail for a free oil change (that turned out to cost $6, whatever.). I love free things, so I headed straight for NAPA to cash in on that bad boy. Service was fairly quick and I was pleased with their service. The showroom smelled terrible though, that awful brand new tire smell that was overwhelming. So there's my only criticism.
Well last weekend, my car got angry when it heard I planned on taking it to Flagstaff in the snow and started flashing a 'Maintenance Required' light at me. Brat. I hightailed it back to Heck/NAPA because I felt good about their pricing, and I had a good vibe about them. It was close to close (4PM) but the customer service rep was able to take my Honda in immediately for a check up. While we waited, he entertained my 16 year old companion with his iTunes selections and heckled me about being old. He was amusing. The smell I'd experienced the first time was no where to be found, for which I was profoundly grateful.
The mechanics went through every bit of my car and it turned out I just needed another oil change and a new air filter. Thankfully I got out of there under $40 and was able to take my 16 year old and my car into a snowy nightmare that was Flagstaff. But that's another story.
I'm glad to have found a place I trust to work on my car and I will undoubtedly be back.