I have had some pretty bad experiences with my hair, unfortunately this makes me a HUGE scaredy cat when it comes salons. I have finally found a place that makes me comfortable and is affordable. My hair dressers name is Kim, and she is fantastic. She is easy to talk to, and very down to earth. My hair color and my stepdaughters hair color is always exactly what we ask for. Thats hard when you've got a teenager that wants to go from red to blonde with a green stripe! Kim makes it happen:) The salon is spotless also. Kudos to you Simply Ravishing for getting it right!