I prepaid for a hand wax and interior detail last month (I only had time for a wash and vacuum), and the fast talking salesman told me to bring it by anytime to get this completed.
So I stopped by today and they told me they didn't have time, but if I really wanted to, I could leave it and pick it up at 5. This was obviously distressing, as it was 11, and I was just a bit upset.
So the man I was speaking to told me we can set an appointment for next week and he'd do a wash on it today for free.
I went from not ever returning to a happy customer. They made right on a mistake and have likely earned my loyalty ( I went to the same carwash in California for 10 years). I'm glad I have finally found a good carwash in Arizona and can't wait to return!