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| - Had heard a lot of great things about this place, but we were disappointed. Think maybe we caught them at a wrong moment, as they had a pretty full restaurant when we went on a Wednesday night at 7:30 PM for a date night - there was at least two big groups there, 1 large family having a birthday party, and 1 very big group of friends.
Walking in, we were not impressed by the decor (lights are great, but they definitely need new furniture); however, we were keeping an open mind. We were greeted by several very friendly servers and hosts, and seated quickly and made to feel very welcome. A+ here.
Looking at the menu, we were thrilled - seems like there is a chef with a vision behind this enterprise. We were talking about how the decor doesn't align with what the restaurant seems like it's trying to be, which is upscale, but the menu looks amazing, so at this point in time, we were super optimistic and excited.
However, after this, it went downhill. We both ordered steak, as that's what we were there for (tenderloin and sirloin); we were told the kitchen was out of bone marrow as a topping, but no matter. Still excited for our steaks. Oh, they don't actually have any of the non-alcoholic specialty drinks that are on their menu. Fine, sure, no problem, I am here for steak. How do I want my steak? Medium rare.
We got our steaks and they were not medium rare. They were medium-well. Also, we weren't told how to use the black stone - and that we are supposed to take the steaks off the stone right away, and put it on the wooden plate and eat it off there. We started eating and our steak kept cooking more. When the server came back to check on us, he realized our steak had been cooking on the stone for that whole time, and told us we were supposed to take it off. The result? Well-done steak. Like any other Muslim steak restaurant.
He apologized a lot for forgetting about us, and took responsibility for this error; however, we still left disappointed ($70 for a meal that we didn't enjoy).
Tips for the owners if you want to improve:
- Definitely update the interior decor - the furniture looks cheap, and doesn't go with the vibe
- Maybe just have 1 person taking care of you all night, as we had at least 3 different people greeting us, seating us, telling us the menu options, and serving us, and we felt like maybe we got lost in this shuffle, as they each thought the others were taking care of us
- This is a personal quirk of mine, but I don't like seeing children working; I understand it may be a family-run business
- Don't ask us how we want our steak if then we have to cook it ourselves. Why did you ask what level of doneness if we want? Don't assume we have been there before. Please just explain from the beginning that we can cook it ourselves on the black stone.
- Tied to this: explain how the black stone grilling process works right as the food comes out!!!!! Don't keep the clients waiting, as their steak will cook to a level of doneness that they do not want if you forget them about for even 5 minutes.
- Have just 1 stone in the middle for 2 people if they're a couple, as otherwise the small table gets too crowded with the big wooden platters for two, drinks for two, and more if the two people have ordered another drink or appetizer - we were told they could've pushed a second table to join with our table to give us more space, if we had asked, but why do we have to ask? Isn't it your job to be clearing the table?
Will come back eventually in a few months to see if it has changed.
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