What do you really expect when waxing? The esthetician was quick and made waxing as smooth as possible. I only had an hour on my lunch break and was able to walk in on a Friday at 1:00pm with no wait. I thought the esthetician was friendly and welcoming. I have already booked my next appointment. I don't under the bad reviews? But maybe they are from awhile ago. I would definitely recommend this place!