These people are awesome, always straight forward and upfront about what they're selling/helping you with. I've had 2 insurance claims now that have really saved my bacon, and the insurance process is pretty lengthy but nothing too crazy. Their recommendations are insightful and they're eager to point you to other businesses like UBreakIFix just down the street for reasonably priced phone fixes.
Mike and Melissa have now both helped me and are AWESOME! Mike two years ago helped me get back up and running after my phone was stolen, and Melissa literally sat with me for 50 minutes as I tried to cancel insurance through Geek Squad (which is awful F.Y.I.) so I could save over $90 on an insurance claim. Just can't explain how well they have treated me here, it's super appreciated you two, seriously!