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| - I went here with my friend who was getting married and had a great experience with her! She works in the wedding industry and Megan- the owner I think-took such great care of her so it was a tough place to forget. I am now a bridesmaid in my cousin's wedding which is in california and found out they had the dress she wanted us to wear for her wedding, so I decided to go and support this cute little business since I had seen what great customer service they offered and the pricing seemed to be the same as what the gals in California were paying even with the bridal party discount.
I went with my mom for the initial dress shopping and we had an ok experience, nothing mind blowing but both my mom and I figured that maybe they were just having an off day. I just left my fitting today and again just left underwhelmed. When scheduling the appt I got a little attitude over the phone about trying to get in with my busy schedule and having to get in with their seamstress; but again just burshed it off as them maybe having calls coming in and customers around so they just needed to get my appointment set and off the phone to help others.
Today I showed up at 10:56 for my 11am appt and the gal gave me "the look" as I walked in the door and I immediately spat out that I had an 11am appt hoping she'd be more welcoming, she said they didn't open until 11 and it would be just a minute. I kept out of the way and took a seat in the parlor area and just waited patiently, a couple minutes later she set me up with a dressing room and I got all set up with the seamstress who was there for another fitting but since the seamstress I was supposed to be with wasn't there she took the appointment. When I walked out in the dress no one said anything, not one word about how it looked or fit, they just asked if I wanted to get it hemmed. I'll never where the dress again most likely, but a compliment might have done a little something for my self esteem.
When I originally ordered the dress my mom paid the first portion with an Amex and today I went to do the same thing with their card-being in several weddings this year it is getting quite expensive so mom and dad said they'd foot the bill for the dress :) - but now they no longer take Amex and they can't start alterations until I have a different method of payment. I get that I do they own the dress until it's paid for in full but it would have been nice to know that prior to showing up. When they called to schedule the appt they had my information in front of them I'm sure and it's the same sheet they had out today I'm guessing which clearly showed that my first payment was with an Amex, plus it still says on their website that hey accept all major credit cards. :/
I know I'm not a bride but I am a customer and this is a unique business you all are in and I had seen such amazing service with my friend last year and I didn't think it would differ much when I went in for my bridesmaid dress. I think the thing that frustrates me is they aren't thinking beyond what's in front of them, as consumers we have so many options so its not very business savvy to make these kind of interations go south. Every girl that walks in that store has potential to be a bride or know a bride in the near future, why not capture new clients simply by making any of their interactions anything but lovely. I know I will be getting married in the nearby future-hint hint bf get the ring out ;) and all of us ladies plan and think about what we want to wear and maybe where we will get to go dress shopping to find the perfect dress, but it bums me out that simple and fixable interactions has made me give them just an okay review. They have great pricing, cool location, fun accessories and have been in the knot the past couple of years so let's hope they take this review as a gift and work on making each of their customer's experiences a memorable one...hope to be on here again with something more exciting to share!
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