I read several negative reviews based on service and location before I went and I must say... I'm confused! After discovering this place last week, my boyfriend and I have been twice (once to dine in and once to take out) and both times we have had good service and great pho! We were just there last night - the place was mostly empty so we sat ourselves, recieved a menu immediately, placed our order within a few minutes, and recieved our food within 10-15 minutes. We both ordered pho and were both full and happy when we left :) The broth was delish, the meat was plentiful, and it wasn't as grizzly as some other places we have been to around the valley. The location is conveniently near the highway at McDowell and 32nd - this may not be an upscale neighborhood but it's a far cry from being dangerous. So, like I said, two great experiences and a lot of confusion over the bad reviews. We absolutely plan to go back often!