I've shopped at this location maybe 8-10 times. We've always had mediocre to good service, but the last two times have been unsatisfactory. A few days ago all my sale items would not ring up at the sale price at the register. The cashier said they would ring up automatically, but they obviously didn't. She was less than courteous and sat there rolling her eyes and seemed to blame me for their problem. It's not my fault their stuff doesn't work! Upon trying to correct the prices (after her associate walked all over the store to verify I was correct) she rang up an item twice and I had to correct her again. When I left there was no 'sorry for the trouble', no 'have a nice day' or even a nod. Just a blank stare and not a word. I was not impressed.
Today I went to return two of the five items and I was told that I couldn't receive a full refund of WHAT I PAID for the items because I used a frequent shopper $10 reward certificate. They shorted me about $4. Four bucks isn't a big deal in my life, but that's some crappy service if you ask me. I could understand if my purchase was less than $10, but it was for $132.
My wife just told me that last month she used another $10 reward certificate to buy my daughter a pair of shoes. She ended up having to exchange the new unworn shoes for the identical shoe in a different size. She was asked to pay $5 to make the exchange! WHAT?!? This is how they treat their loyal customers?
I guess our family won't have to worry about the frequent shopper reward certificates any more, because Dick's has turned out to be aptly named as far as I'm concerned. I'm done with them.