The food is delicious and the drinks are exceptional! I mean, those ice-balls... they are amazing and worth the added $3.00 per drink. My only reason for 4 stars versus 5 is that you either land on great waitstaff who is extremely helpful and happy; or, on occasion you get the snobby, rotten egg that fell from the cradle onto your table/section. It's happened to me twice in the 10+ times I've been to The Gladly for either lunch with friends, work meetings, and/or business dinners.