Used to love this place. It was our first stop after touching down at CLT, when we would visit the area. Last night, the service was extremely slow, despite the place not being full. Two in our party ordered the burger with egg.....terrible. The burgers were overcooked and the eggs weren't sunny side up, and were completely cooked through on the yolk. The whole point of an egg on a burger, is to have that silky, velvety yolk, running down and through. The manager offered another, AFTER the first had been eaten. We were told to ask for the egg to be under cooked next time. There won't be a next time. Sammy's has gone downhill of late, time to try something/someplace new.