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  • I wish I had read the reviews for this place before I came in, it seems the owner Sue is the biggest reason to shop elsewhere. I live in San Francisco and was visiting family over Thanksgiving. I have plantar fasciitis and I am in a lot of pain so I came to foot solutions for some relief. The in-store experience is a little creepy. I had to ask the sales lady to let me browse alone for a few minutes because they are all over you when you come in. She had a lot of knowledge though and I decided on a pair of shoes that they didn't have in stock but would ship to me in California. I spent well over 200 dollars. Here's where the one star review got earned: They shipped the shoes (2 weeks later) "no signature required" to a major metropolitan city. I figure that box sat outside my apartment for about 15 minutes before a homeless person stole them. Lesson learned for them right? No. The "solution" they offered was to give me the tracking number so I could call Fed Ex. Translation="you deal with it." After I called back and spoke with the owner I suggested that it was their mistake and maybe they should expedite a replacement pair. Her response? "I'm certainly not going to do that", and "I can't guarantee that you could receive another pair before the holidays so I'd rather just refund your money". Really? I came to your business because I'm in a lot of pain and your solution is to wipe the slate clean and be done with me? Um, ok. I got a full refund and then went online that night and found the EXACT same pair of shoes for $70 cheaper! They shipped the next morning. The owner Sue has guaranteed that I will never go back to her store or any other store in this overpriced franchise. Why would anyone?
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