Overall my experience here was a solid 3.5 stars. I came from out of town and was looking for a hookah spot near our hotel. This was about 20 minutes from centerpoint mall area and was easy to find. They looked busy as there was a line at the door. Apparently hookahs are about to be banned in Toronto- which is totally LAME! Decor was on point, and the food was really good and cooked well. Service was sub par. I come from a customer service driven city and coming to beautiful Toronto I was disappointed with the lack of customer service here. Not even a smile on anyone's face. We were lucky if someone would come to our table to ask if there was anything we needed. Hookahs were not great either- quality was very low.
What did not bring this place to a 4 star was the fact that at the end of the night we had to stand in a long line to pay our bill. The place is not big and we totally felt awkward and in the way of the servers and the other guests at their table. Very uncomfortable.
My suggestion to the owners is to make your servers and hosts have a smile on their face and bring customer service back to the place. You'd be surprised how much of a difference your business will be if the people working here actually looked like they enjoy their jobs. Also please allow servers to bring checks to the tables- it will allow servers to end the service and bring the experience full circle by appreciating your customer's business. This is not a mall- most guests don't want to stand in a long line at the end of their night and almost get run over by servers carrying large hookahs!