Incredibly horrible follow up and execution. I am in need of a loan, any kind of loan, for a unique situation. I speak to someone at the branch, they get me all excited about how they will help me out and after 3 weeks . . . they have disappeared and will not follow up with emails or phone calls. I've been a Chase customer for years and recently took my banking elsewhere - due to this type of service. Only reason I went back is because they own my mortgage and thought they could help me. I may just refinance elsewhere or just go sell my house just so Chase won't make interest off my note . . not that it really matters to them.