I slammed my phone in the car door. the screen was smashed, the display didn't work at all, and of course I had no insurance. they fixed my phone and got it working like new in less than 2 hours. it wasn't cheap, but definitely cheaper than buying a new or refurbished phone, plus I didn't lose any of my photos or contacts. so happy! customer service was great and I have a 90 day warranty on the repair. totally worth it. thank you.