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| - I'm really surprised at some of the lackluster reviews. Sometimes when I read yelp reviews I get the feeling some reviewers feel chain restaurants can do no right! How unfair!
I believe Benihana is one such place.
If you're coming for the show, great - I've seen it. You may enjoy it.
I come for the food and service.
I have been consistently impressed with both.
Steak, chicken, shrimp, scallops, sashimi, sushi, sushi rolls, the onion soup, the vegetable tempura, and so on.
I have infrequently had issues with the food. I told them it was unacceptable and it was whisked away to be replaced with more than acceptable food. No grumbling, fussing, evil looks, or exasperated sighs - just a quick fix of the issue.
I have never had any issue with the wait staff.
We had an issue with one chef once. He simply couldn't get things right, he even dropped his knife. We didn't even say anything, but the manager showed up, brought us desert AND comped our entire meal. That speaks to the watchfulness of the management and their commitment to quality.
My spouse can be a very particular eater. Yet we have returned time and again here because they get it right.
The only thing that keeps it from 5 stars are the hours (they're closed between 2pm and 5pm right in the middle of MY lunch time), and they can be a bit pricey.
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