This company amazes me that they continue to be in business. They make the cheapest furniture with the poorest customer service for and outrageous amount of resale.
#1 We purchased a sofa from them and they sold us on this care protection plan. "We will come to your house and clean and remove any stain or will replace it" BULLSHIT! The "warranty guy" just left without fixing or replacing a thing. Small stain wasn't removed or replaced.
#2 purchased a tv stand from Ashley furniture. Paid for it and was told I need to pay an additional fee to have them put it together. Above the $700+ I paid for the tv stand. Well I received the box with broken parts and when I tried to return it, Ashley informed me they replace parts not the entire tv stand along with refusing to return my money. Long story short I finally got my money back and will NEVER purchase a thing from this company again.
Save yourself some times and go to some other company before doing anything with Ashley furniture. This company will sell you the world promise you everything and deliver nothing but cheap furniture and a million excuses that they won't back up what they promise.