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| - I was chose this salon to host an "appreciation event" for some of our business partners (financial industry). We invited our guests for "Mani's & Pedi's". There were 7 of us total and the event was setup from 3pm -5pm.
Overall, our experience was just ok, but I would never come back here.
A few things I wanted to address:
Price: This place is extremely over priced for the quality of service you receive. I received a polish change and a pedicure from Jenn. She was sweet and while I did enjoy talking to her, the french tip that was done on my nails was NOT worth $20 (plus tip) My pedicure was fine but at $48 I would expected to be WOW'D! I assume they can charge so much due to location but the quality of the product and the overall experience should be up to par.
Salon: When I first walked in the Salon I wasn't sure if I was in a retail store or a Salon. They have a mini-shop setup in front which is cluttered and quite honestly, disorganized. They are selling items from tea, to clothing, to purses to hair products. Is this a SPA or a retail shop? Honestly, I think the owner is really missing the mark here. if you are going to call yourself a DAY SPA and charge DAY SPA prices, you should probably focus on the SPA atmosphere and not what random item you are going to try and sell me.
It was painfully obvious within a few minutes of arriving that the owner Carla was really clueless. Not only was she dressed inappropriately (black mini skirt & open-toed stilettos) not once did she follow up with us to make sure everything was running smoothly and to our expectations. I get it, she's busy but if you are going to be present in your salon it's really a good idea to make sure your guests are happy, especially, when a company chooses to hold their event and spend hundreds of dollars at your salon.
When 5 o'clock rolled around and our event was over, we asked for our bill. We had to ask a total of 4 times for our bill, which is when everything just fell apart. Not only did they attempt to charge us for services that were not performed (Spa Pedicure when it was really a polish change) the girls who were cashing us out, were clueless. Bless their hearts they were just trying to help, and where was a manager or the owner? Carla was giving someone a pedicure, and did not once offer to help the poor girl who was trying to cash us out that did not know how to operate the systems.
When we finally received our bill; which was hand-written on a notepad, we were never offered to include gratuity when they ran our credit cards. So of course, they had to run the card twice.
Finally, when we called the salon to follow up on our dissatisfaction, not one apology.
Ultimately, we will never be back here, and I do not recommend this salon for anyone looking for good quality services.
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