I've been here about about 4 times and am giving it 3 stars because of a few different things. I have thick hair that is naturally very dark brown and that is a very ashy blonde now, every time I get my hair done it takes longer than the time I am scheduled in for and every time I call I tell them this and they still say that 1.5 hours is the max they can book in for a colour. The students and instructors are always rushing to finish my hair in the short time frame and usually ask me why I didn't book a longer time, and every time I tell them I talked with the receptionist for 10 mins telling them I need more time and they wouldn't do it. In two of these appointments I was left with darker/orangey roots that didn't match my hair because they didn't have enough time to bleach it to the correct shade.. So I then go home and after spending $45-$70 ish dollars have to buy toner and try to fix it myself. Other than this the stylists I've had have been very nice, and there's only one instructor that I didn't like too much (just because she was stressed that my hair wouldn't be done and kept telling me I should have went to a more advanced student two different times).
A few times I've called to make appointments the receptionists are either rude or have no idea what I'm talking about hair wise (aren't they hairstylists?) and I am not using crazy descriptive words, just things like "bleach my re growth" and "tone my entire head"..
Another thing I dislike is there's no parking so I have to drive around for half hour to find somewhere to park and then pay like an extra $20 - which is expected downtown so I'm not blaming them, just find it annoying.
So, though I've had some bad experiences, the prices are really decent and the students are pretty friendly, as long as you don't mind sitting there for a few hours and your hair possibly being hit or miss-if what you're getting done isn't really simple and takes some time (they are students though so I'm not being as critical). I've left and had to fix my hair colour myself once or twice , but I have had 1 or 2 really great experiences also!