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  • I pulled up to their new location for an oil change and sat...and sat...and sat as 8 service center employees looked up at me and looked back down. Brian Jones was outside helping another customer. I finally got out of my car and asked, where do I go now, thinking perhaps there is a new procedure that expects the customers to go inside instead of the employees coming to greet. He made the comment, "I guess I am the only who can get up from my desk today." Honestly, he is the ONLY reason they are getting 2 stars today. If it weren't for the fact that this is less than a mile from my house and the only other dealerships are literally 10+ miles away, I'd NEVER return. Adding insult to injury, most of the people in the lobby appear to be business people, many working on computers or phone while Days of Our Lives blares on two tv's and something else on a third. Not one person looks at the tv...correction, the woman who just got targeted by a salesman to trade in her car is now looking at the tv. Sleezy. Pretty, shiny, large buildings and good coupons do not make up for poor customer service!
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