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| - I'm not one to complain, but to possibly help another not make a horrible mistake, here goes. We went against our better judgment upon reviews when we moved in, almost two years ago. Bad reviews, horrible service, etc. Well, if the shoe fits...they were awful. Alliance properties is a mess and very dishonest and not caring. The management staff turned over quicker than a fast food joint. I think I met at least 3-4 different property managers while I was there, and who knows how many I didn't meet.
Upon move-in, they didn't have our fabs or storage key ready. In fact they didn't seem to remember we signed up for a storage unit. They got us a key. It was a second floor unit, which was wrong. We eventually got it right, on a first floor.
The "phantom charges" in previous posts are 100% true. A "mandatory" $25 for some stupid trash service. I'm a 30 ear old guy. I can take my own trash out. What a waste of $25 that I tried to refute but was unable to. The "community fees" for gas and electricity and water for community areas is bogus. I've lived in many apartments and never heard of these fees. Isn't that what RENT is for? They never mentioned ANY of these fees upon walk through. In the summer time my rent was close to $100 more because of these fees; NOT BUDGETED. Meaning we were basically, dishonestly robbed of $100 that I didn't have and couldn't get out of it. They certainly didn't care the least that people were troubled by this. We were even threatened with a $50 fee for leaving the "mandatory" trash bin outside our apartment all day. Sorry San Cierra, like I wasn't busy at all during the day. I heard many people talking to the managers about these and they simply said they couldn't do anything. Get a clue Alliance.
"Luxury Apartment"? Right. The front gate was broke and permanently open for the first 5-6 months we lived there. At NO TIME, did any of the main pools gates all work at the same time. One was always chained off or broken. The Six gas grills around the main pool; only 1 igniter worked and maybe 2 that were "clean" enough to cook on. Half of them were so caked with poor maintenance and bad apartment dwellers that the heat didn't even rise to the food.
After our first year, literally because we were in a job transition and didn't want to move, we renewed. The management came back a few weeks later with a new renewal notice saying we had to tell them if we were moving or not and had passed the 60 days. Somehow between the corporate Alliance and the main office of the apartment, no communication and they finally "found" my renewal. I almost wanted to say screw it and leave, but just couldn't unfortunately.
Even when moving out, no one had a clue. I emailed them through their own Alliance website and payment page, and it never made it to the main office, so again, they thought we weren't responding about our 60 notice. Then we were told we had to give a date of move out, then we were told we didn't. Literally between the constant new staff, no one had a clue about anything in that office.
Even locationally, this place is terrible. A fatal shooting at the Walmart down the road, multiple robberies and break-ins through the neighboring houses and apartments. Cops constantly around or in the apartments looking for people. It's a shady area with shady people and is no way luxury.
Long story short, horrible service, horrible company, horrible apartments, horrible people living in the apartments, in no way shape or form luxury, dishonest, too high of turnover in management and staff and no care. How can a company flat out not care about it's people? Don't ever consider moving here.
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