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  • Went through drive-thru for late Thanksgiving Day snack. Ordered one of the new "platos", Chicken Verde Wet Burrito. The menu board advertised $1 drinks, with plato purchase, in two different places. Ordered beverage but was told by order taker, Felipe, that he was unaware of $1 drinks. I took a picture of both places the menu board advertised and showed Felipe upon arriving at the window. He again stated that he didn't know how to charge for it on the register. I asked for a manager and was told there was not one working. He reiterated not having a way to charge for it, asking, "what am I supposed to do?" I offered that good customer service would at minimum be an apology and give the customer a fountain drink until he figured out what button to push. He did nothing to remedy their error. Sad that Del Taco doesn't empower their employees to make judgment calls in the name of customer service. 2 stars given was for the food, it was tasty, but poor customer service trumped getting higher rating.
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