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  • The food is great. However, customer service is -VERY POOR- On Saturday, Jan 16, 2016, around 6:00 p.m., I called Venezia's, was immediately placed on hold. I understand being placed on hold on a busy Saturday night, not a big deal. However, when the female employee answered my call, she either was a trainee, or, extremely distracted because I had to repeat my name 3 times, spell it out for her twice, and she asked me for my phone number 3 times, I tried to be patient and understanding. I did not shout or rude to the kid. The reason I am writing a formal complaint is we were told that we could pick up our order in 30 minutes. My wife went inside, waited for her turn for pick up, around 6:40 p.m. She was told by the cashier that our order was not ready and would be in 10 minutes. So, she waited another 10 minutes.Now, it is about 6:50 p.m. She goes back inside, waits her turn for pick up, and was told that only 1 of the 2 pizzas ordered was actually made, somehow there was a 'mistake' and the 2nd pizza was only placed in oven moments ago. My wife did not make a scene, or get pissy, but, with validation she asked how this many mistakes could be possible considering how many times I repeated the order with the phone rep and when she entered the location, paid, and even tipped. So, here she is, missing a lot of the Cardinals/Packers playoff game, waiting for our order to be ready, already gave a 15% tip (not earned) and frustrated. She asked for the manager, explained all the details of the evening events and she was offered an $8.00 credit and a few "Free" Ranch dressing cups. I am only writing this review in hopes that Venezia's will train their phone customer service/order taking representatives BETTER, eliminates employee distraction, and will be more accurate with their timeframe suggestions. We don't expect 'money', or, 'Free' pizza, or anything at all, really. I simply want to Warn anyone in our area who is wanting a Pizza, that they will be cautious when they order, and know that they may end up having a frustrating, maddening, irritating, night that accompanies their tasty food. The food is Tasty, but, the customer experience Sucked.
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