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| - (This review is for Zipcar in general, not just this location.)
I've been using Zipcar for about a year now (I know because I was just charged the $35 annual fee) and it has never given me any major problems. Minor problems? Kind of:
[CONS] I just rented a car for the weekend and it was the *first* time I got a dirty Zipcar (i.e. shoe marks all over dashboard, stained seats, garbage in the back, sticky steering wheel, broken ipod touch) with a broken arm rest. I was pretty shocked Zipcars came in that condition--especially after a year of using very clean and like-new cars--so I called customer service to report the issue and try to switch to a different car. Another incident I had was getting lost finding the car, and that was extremely frustrating (but maybe that's my fault, not Zipcar). Another incident the previous driver parked the car in the wrong lot and I had lost 20 minutes on my reservation.
[PROS] For all these minor incidents, I called the Zipcar number and after weeding through options on the automated call center (slightly annoying--I just want to be connected to a rep!) I finally got compensated for all my troubles, yay! :-) Additionally, I've compared prices with regular car rental companies and when their prices average to $55 a day + under 25 fee + insurance + no gas for free the amount comes out to be about the same...
Overall, Zipcar is super convenient and I've always thoroughly enjoyed the cars. I've actually called a couple of the Zipcars mine and have gone out of my way to reserve certain models.
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