Today was the last straw. I'm never coming here for a car wash again.
First of all, half the staff act a whole lot like they have better things to do than work at a car wash. Most of them are standing around, chit chatting and not doing anything to help customers. Today I decided to drive up to the pumps near the car wash center instead of the ones at the actual gas station. I thought I would save time and would have to make less stops. WRONG. I drove up to a pump turn off my car and was about to fill up my tank, and then the man standing over this podium looks at me like he doesn't understand what I'm doing there. He tells me "this one is broken, go over there." Wow. Talk about manners. So why exactly is he standing there again? And why isn't the pump marked 'out of order'? I back out and pull up to a different pump. This next man was nicer, except he was so clueless. There wasn't a place to insert my card so I asked him if I can even pay right here, he says he doesn't know. But he doesn't think I can, and he doesn't know why. What? Lol.. But after he fills my tank he tells me to go all the way around and pay for both inside. Then come back to get my car washed. Which ultimately defeats the entire purpose of convenience. So I drive around to the front and after getting out of my car, I find that he didn't even put the cap back on and close it. Smh. Then when I'm inside paying I find out that what he should have told me is to leave my car there and walk in to pay, while a staff member DRIVES my car through the wash for me. So I complain to the cashier about how inconvenient this all is. She probably went out and told the guys outside because the second time coming around I pull up and I guess the manager? Comes out to tell me he's so sorry for the confusion and he "upgrades" my car wash. I thought that was cool but I'm still annoyed at how much of my time is being wasted. I don't understand what was so upgrading about my car wash though lol because my car was still dirty. Or was that because the man drying my car did a half ass job considering he spent such little time on it.
Overall it was the worst but I'll throw in a pity star since I did get an apology from 1/5 people who made this a bad experience.