JC Penny Portrait Studio is absolutely abysmal.
I have never had "professional" photos taken before and if this is what it's like, I'm glad I never did. The only reason we went was because my mother in law gave us a $50 coupon to take nice pics of my son.
We set an appointment for 10AM. Funny thing is, thats when the store opens. So right off the bat you lose time getting to the studio. We also had to wait for them to finish opening up which wasted more time. You're then greeted by 3 different people who all ask you the same questions. We warned them ahead of time they'd be dealing with a 2 month old...They were NOT prepared.
With things off to a rocky start we then learn we're getting our pictures taken by a trainee. You send a trainee to work with a 2 month old...brilliant. She really didnt know any cute poses as my wife and I just looked at each other like..."Maybe it'll look better in the pictures?" Trainees should work with adults only till they get the hang of things.
They also did not assign a helper to the trainee. When dealing with a baby I would think you would have 1 person ready to snap the picture and another posing the baby and setting up. No, that's not the case. The girl would pose the baby, then have to go grab the camera and get situated and needless to say babies dont hold poses for more than the blink of an eye. They also snapped one photo at a time. I dont know too many professionals but from everything I've seen you snap a bunch of pictures and then keep the best one.
Eventually another girl started trying to help when the baby had started to have enough. Did they have any noise making toys or anything to help grab a child's attention? Of course not. I guess that's up to the parents to supply those things.
We also wanted Halloween pictures. So they set up this plastic cauldron and put some blankets and such in it and at one point the cheap plastic cauldron tipped forward and almost sent my son face-planting into the floor and this was with the "experienced" photographer setting up the pose. My guess is she finished her "training" the previous day. The whole time I just couldn't wait for the whole experience to be over. I didnt even want to pay for anything.
So in an hour they snapped a whopping 29 pictures and we're not exactly talking about Ansel Adams waiting for the perfect lighting...bla bla bla kind of pictures. The photographer wasnt even fast enough to catch a smile.
So then you wait a while for them to go through the pictures. Then they show you some cute little things they can do with them on the computer. Then they pull out the price book which is where I had to laugh hysterically. Their prices are insane for what amounts to an average DSLR camera taking a handful of random photos any normal person could take if they ordered some props from Amazon and they're talking packages that cost several hundred dollars without you getting much of anything. So we ended up just getting the digital album which was $173 for 29 photos...But they turned 3 of them black and white so I guess you have to pay for "editing" even though I could have done that in MS Paint or something on my own.
As if all of this wasnt bad enough, the person who seemed to be in charge, began attempting to ring us out. She didnt even know how to work her own cash register. No wonder nobody seemed to have a clue what they were doing in this place from start to finish.
In the end, for the $500 package they try to push on people, sorry, the $500 value that you only pay $250 for...I could take that money and buy the same exact camera they use and score the same Walmart/Dollar Store props they use and take the exact same pictures in my own home.
My wife then calls their corporate number to complain about the place and all corporate wanted to do was transfer her to the photo studio to complain to them.
24 hours later our pictures were emailed to us and they look like any ol' pictures I've ever seen. For "professional" photos the poses are not that cute and I just dont see a dime's worth of what I paid. I could have done this with my cell phone and $15 worth of Halloween decorations.
This is why JC Penny is a joke and going under. This is a reflection of the entire store and their entire organization. I look forward to the day JC Penny closes its doors for good.