After some misunderstandings with the service on our durango citadel I was left upset. However Jerrell the customer service manager promptly contacted me and listened to my frustrations and throughly apologized and made no excuses for the undesirable experience. I have full confidence from here on out service appointments will no longer be a headache. It's rare to recieve a follow up let alone a heartfelt apology so the 5 stars is for him and our experience with Tony at the towbin location where we made our initial purchase.