***I just want to note that I am basing this review on the customer service that I received earlier and not on anything else***
I received a coupon in the mail for a $1 off my iced coupon so I thought I would give it a try. I ordered a regular size iced coffee at the drive through and gave the employee a heads up that I had this coupon. Then I drive up and the female employee only says, "coupon?". I hand it to her and she grabs it out of my hand. Then she comes back and says, "card?". I hand her my card and she grabs my card to make the transaction. Then I felt as though she gave back my card and receipt with a little force. Then she gives me my iced coffee with a little bit of coffee on the lid.
I would have appreciated it if the employee would have said more than 2 words by making me feel welcomed instead of a bother. I also would've appreciated it if I could have been handed my card more gently and not with as much force and if I didn't have sticky coffee on my lid.
The reason why I'm giving the customer service 2 stars instead of 1 is because the service was pretty quick.
I will be going to other Jack in the Box locations as I have standards.