I think in general there is really insufficient karaoke competition in downtown Toronto to drive this industry to better themselves. Anyone that has been to karaoke in Markham would agree to this because I can honestly say, downtown karaoke is DIRTY.
Washroom was a disaster, it was wet the whole night. The kind of wet that one girl actually fell in the washroom. Water was pouring out from the sink onto the floor when you wash your hands. Toilet paper is advised not to be thrown into the toilet. Come on, it is 2017...
Room - the decor was a joke. It might look nice but if you take a closer look, they are some very very cheap material and it looks like the owner is just trying to put as many things on the wall as possible without really THINKING ABOUT WHAT IS INTERIOR DESIGN;
Room cleanliness - OMG, one side of the coffee table was ripped and it is exposing what is underneath the coffee table. I have found: countless cigarettes, gum, napkin, a fork, coins, chicken wing bones and whatever I can't look at it anymore. This means the staff/owner/manager literally DO NOT CARE about how dirty it is. They are not cleaning it and they know you can see it.
Cups - I have to returned the cups and asked for some cleaned ones as we found stains on a couple of them. How do they wash their cups? I don't know. I have requested to have plastic disposal cups instead but they do not have. I might consider bringing my own cups if I really need to come back to here.
Microphone and sound system worked - hey thanks for that one basic thing you got it right :)
I hope one day they will understand what customer service can do to a business and make the right business decisions from there.