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| - I stayed in a queen queen strip view princess suite on the 12th floor for 4 nights in November. The weather was perfect and the sunrise and sunset over the strip was gorgeous. I would never have booked this hotel if it weren't for a wedding that I attended at the hotel. With that said, I am glad that I stayed at this hotel and was pleased to learn of its existence. I do not smoke and I am not a big gambler. This hotel is non smoking and non gaming. Perfect.
I also traveled with two children under the age of 5, so this was ideal. What made this place even more ideal was the full kitchen, washer and dryer, giant two person jetted tub, balcony and indoor/outdoor pool. Parking is valet only. The entrance to the hotel is soooo tiny and palm trees block the name of the hotel. Be on the lookout or you may miss it.
Soooo...about the room. I have to say that the items in my room and overall cleanliness was inconsistent with another room I had the chance to visit. For example, I moved and upholstered chair to find a glass on the floor. There was a bottle cap under the executive desk. The amount of silverware did not match with the amount of plates we had. A nice touch was the laundry soap, dish soap and sponge. I brought my own laundry soap and dish soap and when I got to the hotel the first thing I did was strip the washer using Charlie's Soap. When I did a few loads of laundry some random items would come out with faint bleach stains - ruining them. I didn't complain, but I probably should have. Coffee was never replenished. Toilet paper was never replenished without calling (three times!). (I should say, however, that housekeeping called my room one evening since I did not receive service earlier in the day to see if I needed anything.) There wasn't a bag in my room for laundry/dry cleaning services. The other room we visited had info about the hotel, including grocery shopping services and family meal services. These were important notices that were overlooked in my room. There was a breakfast door hanger...mark off what you want and have it delivered when you want (it said tax and gratuity INCLUDED...apparently they did not mean on the prices shown, they meant that it WOULD be included...so I was charged more than I thought).
Speaking of room service...I had breakfast twice and lunch once. The food was very good and came within 30 min of ordering. However, I found things to be inconsistent. For example, one day I received three types of jelly for my toast, another day only two types were received. One day I received one tea bag and one jar of honey, another day I received two bags and one slice of lemon. Note: it said I would receive an assortment of tea. The $4 berries were pretty sad. Two of the four raspberries had a bit of mold. The bacon was VERY good. One day the omelet was fully cooked, another day it was a bit runny. No salt and pepper was ever provided, nor was any in the room. The breakfast potatoes were pretty good, however, one day I received nearly double the amount of another day. You get the point... For the price I paid for room service, I expect consistency.
The pool deck could use a good pressure washing and the fabric on the cushions to the deck furniture needs replacing (it makes the pool look so trashy). In fact, I have seen the Facebook updates for the Platinum Hotel and they often provide pictures that are completely inaccurate to what the hotel really looks like today. It's like ordering something from a menu based on its description and photo and once the food arrives it is unappealing and definitely not what you had seen in the photo...but it's still edible. The pool is still do-able...it's just not as organized as the photo on the website claims....i.e. no towels rolled up an individually placed on each chair, there were old cushions with not covering just piled up in the indoor pool area, etc.
The spa staff was nice...I needed Chapstick badly and they had some (I was willing to pay $$$$ to get some relief) for only $2. The valet staff was so nice! Always willing to give directions and they even provided a cab like service in one of their suburbans for my cash paying husband when he needed to get to a hotel a few blocks over.
Unfortunately my kid got sick and I didn't attend the wedding...but the 17th floor location at sunset seemed perfect for a small wedding (I attended the rehearsal). Instead my room overlooked the pool area and there was another wedding going on at the same time. It seemed like the folks there had a good time and the loud music blaring from the pool deck and roof top didn't seem to phase my room. The coordinator for the wedding I was supposed to attend was kind enough to have my meal boxed up...and I have to say that it was no where near as tasty as the room service (I can only assume the food comes from the same kitchen).
Anyhow, I enjoyed my time at this hotel...there were just some things that bugged me.
In short, I would stay here again.
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