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  • NYE 2013 Winter Wonderland party was OK. Not bad but could be so much better! There are so many things they will need to improve upon for 2014. 1.) Bar: We could never get up to the bar so one of the waitresses waited on us in the beginning. She took our credit cards. We received the first round, really weak drinks for $8! Then we ordered a second round, we never received it. The waitress came back around and we asked if we could get our drinks, very stressed and rude she said we had to wait and she had to take care of the people in the cabanas first before getting to us. We had ordered our drinks 30 minutes prior in asking where our drinks were. Never received champagne prior to midnight. They were going to charge our cards for the drinks we never received, then asked if we wanted them. Umm no..it's been more than an hour of ordering, seriously! 2.) Since we couldn't drink prior to midnight, after the stroke of midnight around 12:20ish, we decided to go to the bar downstairs. Last call was at 12:30 and they were not serving anymore. WHAT! And the staff (four to five) were again somewhat rude that we were wanting to order drinks and we were sober. Just wanted to enjoy the celebration. So we went back up and finally got to the bar to order a drink. The head chef came by and I FINALLY got a glass of champagne. 3.) I didn't try the food but my friends liked the variety of food. 4.) DJ..find another one..music selection was really odd ..drummer was cool 5.) The amount of people was perfect. It wasn't obnoxiously crowded and people seemed to enjoy themselves. 6.) That morning we heard that the food was spoiled and they weren't going to have the NYE menu which we were all looking forward to. 7.) If you're spending $200 for a room that night, you should be able to get comp tickets. 8.) More staff is needed, and individuals who can handle the crowd. The waitress we had couldn't handle it for sure especially when she snapped at us for no reason. Good idea but the execution of the event needs to be flawless for it to take off. There were so many things I saw that needs to be done. Three of us are in events management and yelpers, it's bad when we're thinking what could be better than enjoying the party. And again..we were pretty much sober. May celebrate here again but maybe not. We will go back prior to NYE2014
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