I wish I could pick no stars! I show up to pick up my online order on my lunch break and its a 20 minute drive. They said that my order was not ready because I had not received the second confirmation. I would understand if I had just ordered it but it had been a whole day. She said they could not process my order because they would have to print out the paper. Literally the second I arrived back at work (20 minutes later) I receive confirmation that my order was ready! Obviously it would not have been that hard for her to look through the papers sitting on the printer to pull mine out and grab the book. There was no one else in line just me. There were even 3 of the same book that I was getting sitting on the shelf that I could see! Terrible customer service! I am pay an arm and a leg for books and they can't even extend themselves a little bit.