This unit of a national chain has been in Madison for a couple years now and still hasn't gotten its act together. The food is usually good but very inconsistent. Order the same thing twice and it is hit or miss if it will be prepared properly.
My biggest irritation however, is their total inability to handle carry out/ car delivery orders.
Supposedly you call in your order, let them know when you arrive and they bring the food to your car. Sounds simple right? I have used this service seven times and it never goes right. Tonight I called and after 20 or so rings someone picked up but didn't know how to take an order. Waited on hold and finally ordered the food although the person had no clue how to use CakePay, their Apple Pay system.
After calling twice upon arrival I gave up and went inside. The order was sitting on the bakery counter getting cold for at least 15 minutes.
This time I asked for a manager and found the manager was the person that handed me the food. He agreed they needed to get better at this and said to talk to the manager next time I order and they will make sure it is handled right. That statement alone should say something about management.
My recommendation is don't go on a busy night, and NEVER use their take out service. Go inside where a member of the wait staff can take care of you.
Oh, the cheesecakes are always very good!!