I have mixed feelings about this coco. My first time was great when I came here during the day on a weekday. The service was great and the servers informed me of the drinks and made recommendations since it was my first time. It was very empty so the server who was talking to me was free. The next few times I visited during busier times such as the weekend was not the same. But it was also a different server. The service depends on who is working... it's very inconsistent.
In terms of offerings, most of the drinks are just like majority of other bubble tea chains. The one thing that makes coco unique to me is their sago topping. So if I felt like drinking sago on the go then I'll drop by Coco for a drink. But otherwise, there are plenty of alternative bubble tea chains around. In order to stay competitive, Coco should provide consistent good customer service or else I probably won't return.