This is the first time I have ever been to an IHOP.We were there at lunchtime and the place was a little busy, but no one was standing around to be seated and the tables were not full. I ordered a bacon cheese burger and onion rings. My friend ordered a "Rise and Shine breakfast" that includes eggs, toast, hash browns and meat that she substituted with sliced tomatoes because she didn't want meat. Both our orders took at least 20 min. and both were cold when it reached our table. The bacon was half raw, the hamburger was cold and greasy as were the hash browns. The toast was only dry bread. I complained and the waitress took the stuff back and the manager came out to talk to us. Every thing was remade and was served warm. The manager apologized, comped our meals and gave me a gift card. This I consider to be excellent service to keep us as customers although I'm not sure I will try anything other than pancakes as I sit here hours later in gastric distress re-tasting that greasy burger.