We found JPG through Angie's List and Yelp, as did many of the previous reviewers. Jim was very responsive to our phone calls and arranged to come to our house in a reasonable time frame. We had given him a pretty specific list of exactly what we were wanting to install, though our list was really just from a pre-made package at a competing security company. After walking through the house with me and asking questions, Jim was quick to help me understand that what we were asking for probably wouldn't work as well for our home. We were wanting a couple of motion sensors, but Jim realized that we have a cat who likes to jump up and lounge on the tops of our furniture. He pointed out that, while the sensors wouldn't always mistake the cat for an intruder, our same objectives could be accomplished for the same price by increasing the door/window sensors and utilizing glass-break detectors. Overall, we put sensors on each door and window and installed two glass-break detectors for a very reasonable price. The competitor from whom we obtained the pre-made security package offered us a price $2 lower per month than JPG, but we ultimately went with JPG because it seemed Jim's company actually cared about what their customers really needed. Customer service speaks volumes!
Oh, I should mention that I was a bit concerned by the previous negative review indicating that the reviewer was practically forced to leave a positive Yelp/Angie's List comment. At no time did Jim or his installer mention my needing to leave a review for them. I do so because we've had a great experience; I've already recommended JPG to a neighbor and close friends of mine.