I have not purchased a new car in over 10 years because I absolutely dread the entire experience. After much procrastination, I decided it was time to do it, regardless of the pain and frustration I would have to endure to get it done. After visiting a few car lots around town I decided to just start calling and trying to get the hard part out of the way early. I got in contact with Charlene Barber & Kelly Nichols at Jim Marsh Kia (formerly Chrysler Jeep), they were extremely helpful and had everything pre-approved for me so all I had to do was walk in, pick out the color of my Forte and sign some papers. Of course nothing is that easy. Once I got there and tested my work equipment, it did not fit. :(
That's when salesman Brent Ponder came to the rescue. Yeah that is right, I said rescue. Instead of using the situation to strike like a pack of wolves (like most car salesman), he quickly found us a different model in the same price range and made sure we still got the same good deal. It was so painless and easy that I actually left the dealership with a smile on my face. I have actually had a harder time ordering a cup of coffee at Starbucks then I did buying a car at Jim March. Everyone was super friendly and truly made you feel like they wanted to help you. All my cars from now on will be through Jim Marsh's dealership and I will immediately ask for Brent Ponder.