I generally really like Fran's. I love the atmosphere and the food at the original on College St. From now on if I go to Fran's, I will only be going to that one.
I went for late lunch recently. The restaurant was practically empty and it took far too long for someone to see us. Once we were seated (right in front of the waitress station), it must have taken 20 minutes for anyone to come over and take our drink orders. We watched the waitresses sit there and chat right in front of us ignoring our table completely. I was shocked. I wasn't any better that they were complaining about tables and customer where we could clearly hear them.
The food was very good, but I would rather have had a good waitress to make the experience better. From now on I will go to the original Fran's.