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| - The owner, Brian Meikle, provided an estimate for a pack-out service during a home renovation and he was professional, but that was the last we saw of him. The 1st crew sent to pack us up consisted of 2 gentlemen. They worked quickly, but seemed to want to take as little with them as possible. We explained to the gentlemen when they arrived that the floors in the home were being replaced so everything in the rooms had to go. However, the more senior guy continually asked for confirmation on nearly everything; rugs, the television, furniture, etc. He also insisted we keep anything electronic or delicate; the TV, cable devices, the wine fridge, all the wine bottles, the toaster oven, etc. However, these were all things that had been included in the original estimate and I was led to believe Meikle could accommodate all the items. After they departed, we realized they had left behind quite a bit; all the pictures on the walls (never asked about them), garbage cans, our ironing board, etc. In the end, we still had a room full of stuff we had to temporarily store while the floors were done which is exactly what we were paying to avoid.
The crew that arrived approximately 10 days later to return our furniture consisted of 3 men, including the more senior guy from the previous visit. Again, they worked quickly but only 1 of the 3 (the oldest gentleman) seemed to have any sense of work ethic or interest in doing a decent job. They plopped the couch haphazardly within the room, cushions strewn about. When I instructed the youngest gentleman where to place it, he slid it along my brand new floor scratching and scraping along until I walked over and picked up the other side to prevent any further damage. (I'm over 5 months pregnant and should NOT be lifting couches, BTW). This continued and I had to watch them very closely or they would just drop things in the middle of the living room and go back for the next item rather than ask me where the item belonged, all the while I was wiping down dusty furniture and reattaching shelves they had disassembled. I had them stack the packed boxes in my guest bedroom so I could unpack them later and discovered that they had stacked heavy boxes full of books on top of nearly empty boxes, crushing them.
One crew member informed me that he did not know how to handle gas dryers (which is odd because he was the same guy who disconnected it 10 days before), and he called in a 2nd member for support. That guy asked me if my husband was 'handy' and could perhaps handle the reconnection on his own. I said 'no', and he proceeded to tinker around behind the dryer, intermittently asking me if I could smell gas. Upon completion he warned me that if I smell gas going forward, to get out of the house. I was unable to supervise the 2 guys who reconnected the duct work on the dryer, but when I entered the laundry room after they had departed, a piece of the original duct work was laying on the top of the washing machine and the dryer was sitting in nearly the middle of the laundry room because the duct pipe is arranged so poorly behind the dryer. They also left the washer hoses in a tangled mess behind the washer and it will no longer fit nicely in the corner where it used to. Needless to say I have called my handyman, who originally installed both the washer and dryer to come fix their mess and return the appliances to their original state. Incidentally, my 6 month old washer was returned with scuff marks down the side of it but in light of everything else - I'm just happy it's working.
Finally, the returning crew member concluded things with highly unprofessional and inappropriate conversation about the number of children he has and how 'broke' he is - clearly an attempt to secure a tip...yea, right.
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