| rev:text
| - Years ago, Houlihan's used to be a really trendy place to go and we frequently did.
It's been awhile since we've dined there and we won't be returning.
First, I want to say that our service was absolutely 5 star. The waiter was friendly, accommodating, professional and attentive. However, that's where the positivity ends.
They seem to have switched to the refillable glass bottle for their water like some other restaurants have. Usually, this adds tons of convenience and we enjoy not having to wait for refills. However the stench and taste of the presented water made us question if it was even safe for consumption. It smelled and tasted like sewage. We aren't sure if the bottle itself doesn't get clean enough, if it doesn't get dry or if the water is just that bad. We opted not to continue drinking it and instead ordered other drinks.
We ordered our meals and we both used the restroom. The odor outside of the restroom was absolutely horrific. It continued inside the restroom. It smelled worse than any porta potty I've ever encountered. I held my breath as much as possible. They seem to be aware of the smell as there are air fresheners inside the actual restrooms. It again, smells like sewage. For as long as I can remember, their bathroom has had an unpleasant smell and was dirty, however this time, it was absolutely unbearable. It seems like their plumbing problem has significantly worsened over the years.
The cleanliness of the bathroom was also extremely worrisome. It was absolutely disgusting. It seems like it doesn't ever get actually cleaned. The floors, walls and even sink were just caked with nastiness. We were so grossed out, that we literally discussed leaving for fear of the kitchens cleanliness.
We returned to our booth and started noticing how filthy that was too. There was hair, crumbs and other dirt visible in the booth seams. The table itself wasn't cleaned. At this point we were gagging and didn't know what to do.
Our food arrived and everything had a very weird taste to it, it made us too nervous to eat the food so we opted not to. It wasn't worth becoming sick over. We paid our check (it wasn't the waiters fault) and left and had dinner at another restaurant inside the galleria.
When public spaces in a restaurant are grimy, you have to seriously consider how disgusting non-public spaces (aka the kitchen) might be. If people aren't taking the care to clean the tables or the restrooms, then I have to question whether or not my food is being prepared in a sanitary way.
I genuinely hope that Houlihan's gets the deep clean that they need and figure out whatever plumbing issues they are dealing with. The galleria is now home to all kinds of great new restaurants and they are all clean and smell free. They won't be able to compete.
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